Ways to File Complaints Against Govt Dept in Punjab

Complaints Against Govt Dept in Punjab

Good governance and public service delivery have always been a challenge in Pakistan. However, it is a good thing that several integrated, modern and effective systems have been established in the province of Punjab for the convenience of the people to file complaints against government departments and their timely resolution. The main objective of these systems is to hear public issues promptly, prevent corruption, promote transparency and improve the performance of government institutions.

Let us examine these platforms and the various means of filing complaints in detail:

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Chief Minister’s Complaint Cell (CMCC)

This complaints cell is a central and most effective platform of the Punjab government. Through it, citizens can file complaints against any government department, office or officer.

Complaint Filing Sources:

• Online Website: cmcomplaint.punjab.gov.pk
• Mobile App: Punjab CM Complaint Cell (Android / iOS)
• Telephone: 0800-02345 (Toll Free Number)
• Email: info@cm.punjab.gov.pk

Features:

• As soon as the complaint is filed, the concerned officer is informed.
• A response is required within a specified period.
• The complainant is updated through SMS or call.

This cell is especially useful for those who want a quick response and a strong follow-up.

Pakistan Citizen Portal

This portal is an important initiative of the federal government, which is active across the country, including Punjab. Its aim is to provide citizens with the opportunity to file their complaints directly, that too from their mobile phones.

How to use:

• Install the “Pakistan Citizen Portal” app in your mobile phone
• Complete registration
• Upload the complaint title, department, description and relevant images or documents
• Salient features:
• Each complaint is given a unique tracking number
• The status of the complaint can be checked at any time
• The concerned department responds within 30 days

This platform gives citizens the autonomy to raise their voice at any level in a very easy and transparent manner.

District Complaints Cell / District Complaints Office

A complaint cell is established in the office of the Deputy Commissioner (DC) in every district of Punjab where the public can submit complaints in writing.

How to file a complaint:

• Go to the concerned office and file a complaint in writing
• Make an entry in the register and get a receipt
• The complaint is recorded and sent to the concerned department

This procedure is suitable for those people who do not use the internet or mobile apps and want to go directly to the office and file their complaint.

Anti-Corruption Department Punjab

If the complaint is related to corruption, bribery or any illegal act, then this institution is the most important for you. The process of filing a complaint here is very easy.

Sources:

• Website: ace.punjab.gov.pk

Fill and submit a direct complaint form

• Helpline: 042-99211330

The Anti-Corruption Department is an active and independent institution, especially against corruption of government officials.

Punjab Ombudsman

This is an independent body that impartially reviews complaints against government departments and provides justice to citizens.

How to file a complaint:

• Online: ombudsmanpunjab.gov.pk

Sending a request by post

• Submitting a complaint in person at the office

This body is especially suitable for complaints that other institutions have failed to resolve or where there is a delay in the delivery of justice.

Internal complaint systems of specific departments

Several government departments have also introduced their own internal complaint websites or systems, through which the department can be contacted directly:

Punjab Education Department

• Website: schools.punjab.gov.pk

The complaint monitoring system and education unit are functional

Punjab Health Department

• Website: health.punjab.gov.pk

Complaints are heard through the Health Facilitation Program and Helpline System

Municipal bodies (WASA, Union Councils, Municipal Committee)

• Regular complaint registers in offices
• Complaints can be registered through mobile apps such as “Suthra Punjab App”

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Conclusion

The modern systems that the Punjab government has introduced for the timely resolution of citizens’ complaints are not only a revolutionary step for public service but are also making public oversight of government institutions possible. Every citizen should use these platforms effectively, but at the same time, use complete details, evidence, and appropriate language while filing a complaint so that the complaint can get a quick and positive outcome. If we all use these systems together, then not only is it possible to eliminate corruption, but also to establish a responsible, clean, transparent, and people-friendly government.